We want you to feel confident and delighted with your jewelry purchase.
If for some reason you are not happy with your purchase, we gladly accept eligible returns for store credit or exchange within 30 days of delivery.
To qualify for a return, jewelry must be unworn, in its original condition, and returned with all original packaging and accompanying materials.
Custom, made-to-order, personalized, engraved, and specially commissioned pieces are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
To initiate a return, please contact our customer care team within 30 days of receiving your order. Our team will be happy to assist you with the return process.
Once your return has been received and inspected, your store credit or exchange will be processed.
We want every piece you select to be something you will treasure for years to come.
To start a return, you can contact us at neely@projectyoubewell.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at neely@projectyoubewell.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.